Why are your bank details changing again?

We’ve partnered with a new business payments provider, Hokodo, to help support our growth and streamline payments. Primarily, this partnership allows us to introduce invoice factoring, which requires us to move to a new bank account.

Will I see any benefits from this change?

This improvement allows us to onboard more suppliers, which in turn helps us to increase the availability of products on the Rooser marketplace.

When will the bank details change?

The new bank details will be included on all invoices dated from (date TBC). Your first payment to our new bank account will be when paying an invoice issued on or after this date.

When do I need to start paying your new bank account?

You will need to make payment to the new bank account on all invoices dated from (date TBC). 

For all invoices issued before (date TBC), please continue to make payment to our existing bank account as stated on those invoices.

Where can I find your new bank details?

Our new bank details are included in all invoices dated from (date TBC). We will also issue a reminder via email several days before your first payment to our new bank account is due. This reminder will include our new bank details.

My bank hasn’t allowed payments to Lithuanian bank accounts in the past. What happens if this is still the case?

All bank accounts registered within the European Union are required to allow you to pay an account elsewhere within the EU. The French government outlines this here.

What happens if I accidentally pay the wrong account?

Throughout our transition phase, we will be working closely with our partners at Hokodo to identify any errors in payment and rectify where possible. 

In some cases, Hokodo or ourselves may be forced to return funds when paid to the incorrect account, in accordance with certain payment regulations. If this happens, we will contact you to help you make payment to the correct account and ensure you’re set up correctly for future payments.

How will this affect my use of Rooser?

There will be no change to your day-to-day usage of the Rooser platform and/or service. 

If you do not make payment for an invoice within the 30 day terms, you may be contacted by our new payment service partner, Hokodo.