How do I create an account?
To create an account, fill in this form with your details and our team will be in touch.
Can anyone use Rooser?
Rooser is built to connect seafood wholesalers based in Europe with suppliers. If you are a wholesaler and have your own logistics solution in place to collect orders from Boulogne-Sur-Mer, France, Rooser is built for you!
How much does it cost to order?
There are no hidden fees with Rooser. The price you see in the marketplace is the total amount you’ll pay for your order, including transit from the supplier to Boulogne-Sur-Mer, preparation, and insurance.
How do I get support?
Our support team are available Monday to Friday via WhatsApp and phone on +44 7700 153039, or via email at firstname.lastname@example.org.
Can someone show me how to use the platform?
Absolutely! Please get in touch with our support team and we’ll be more than happy to walk you through how the Rooser marketplace works.
Can I see the supplier I’m ordering from?
We don’t provide details of the supplier on our marketplace, but you are able to see the country the offer comes from, the location reference where the stock was caught, and the fishing method used. We also provide a supplier accuracy score once a certain number of orders have been fulfilled, indicating how accurately the supplier grades the quality of their product against industry benchmarks.
How can I ensure I’m seeing the best offers?
We ensure that all offers on our marketplace are visible to everyone. We will also keep you informed of the best deals for the fish you're most interested in based on the preferences you’ve set in your account.
When am I invoiced for purchases?
Invoices are available to view within the invoices page of your account as soon as you’ve placed the order. The due date is stated on the invoice and, in most cases, is 30 days.
My order is incorrect. How do I raise a claim?
If your order is not received as expected, please get in touch with our support team asap via WhatsApp or email. Please include details of the issue and a photo of the product and sanitary label to support your claim.